Terms & Conditions


Please read these terms of use carefully before you start to use the website. By using our website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our website.

CrystalKarat.com is owned and operated by GQ Trading Limited whose business address is at Suite 285, Regency House, 91 Western Road, Brighton, East Sussex. BN1 2NW.

1.         DEFINITIONS

“Website” refers to CrystalKarat.com or CrystalKarat.co.uk;

“Order” refers to a purchase issued by a customer in accordance with these Terms and Conditions;

“Products” refer to the items of goods that CrystalKarat.com supplies in accordance with these Terms and Conditions


the materials contained on our website are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this website and to the fullest extent permitted by English law; we exclude all liability for loss or damages direct or indirect arising from use of this website.


CrystalKarat.com is a website operated by Crystal Karat ("We"); we are a partnership business not currently registered in England and Wales under a registration number.


Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.


We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

7.         COOKIES

We use first-party cookies to help provide you with a pleasant online shopping experience. By using this site, you agree that we may store and access cookies on your device. You can find out more about our policy here. 

8.         LIABILITY

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for:

a)      loss of income or revenue; 

b)      loss of business; 

c)      loss of profits or contracts; 

d)      loss of anticipated savings; 

e)      loss of data; 

f)      loss of goodwill; 

g)      wasted management or office time; and 

h)      for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if forseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any other categories set out above. 

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


We process information about you in accordance with our privacy policy.  By using our website, you consent to such processing and you warrant that all data provided by you is accurate.


You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.


Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a website via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information. 


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.


To place orders and to purchase items quickly and more efficiently via the website, we encourage all customers to register with CrystalKarat.com. By doing so, you agree to these Terms and Conditions and you confirm that you are:

a)      18 years of age or over;

b)      a resident of the United Kingdom or the Channel Islands OR a resident of a country that Crystal Karat provides shipping to;

c)       providing complete and accurate personal information upon registration.


All the products on the website are quoted in Great Britain Pounds (£) and are inclusive of VAT where applicable;

a)      By placing an order, you agree to the prices of the products purchased;

b)      Dispatch and Delivery of your order can be delayed if cleared funds have not been received;

c)       Once an order has been placed on the website, you will receive an email confirmation of your order;

d)      If your order exceeds £5,000, you agree to provide Crystal Karat with 2 forms of Identification (a copy of your passport and a utility bill) prior to item(s) being dispatched;

e)      Any customs or taxes levied on International orders are the responsibility of the customer and not Crystal Karat.

15.      DELIVERY

All Deliveries will be made to the registered address of the payment card or in the case of PayPal payments, the address verified by Paypal;

a)      CrystalKarat will endeavour to dispatch all orders within 24 hours of an order being placed subject to cleared funds being received;

b)      Any products ordered on the Website will become your ownership upon receipt of the item(s) provided that we have received full cleared funds.


You may cancel your order at any time prior to dispatch by advising us in writing that you wish to cancel your order. All cancellations will be subject to a 3% administration fee which will be deducted from your total order bill before any refunds are made.

To return any item(s) for a refund, you must send a written request for refund first where you will be issued with a reference. All returning items to Crystal Karat must have their returns reference in order to get processed and any returning item(s) postal costs are the responsibility of the customer.

Gold Bullion, Collector Coins and Metal Bar Refunds – Any requests for a refund on gold bullion, collector coins and metal bars will be based on the live spot price less 10%. Refund requests must be made in writing as soon as possible. Bullion, Collector Coins and Metal Bars are exempt from the Consumer Protection (Distance Selling) Regulations 2000 as gold is a currency. Items must be returned within 4 days of receipt in their original packaging, using Royal Mail’s Special Delivery™ service or a courier service for a refund to be processed.

Jewellery Refunds – Any requests for refunds on jewellery items must be made in writing and items must be returned in their original packaging within 10 days from receipt of the item(s) using Royal Mail’s Special Delivery™ service. Any pieced jewellery that appears to be used once received by us may not be eligible for a full refund for hygiene purposes.

Accessories Refunds – Any requests for refunds on accessory items must be made in writing and returned in their original packaging within 14 days from receipt of the items(s).


If you have any concerns about material which appears on our website, please contact us by email at info@crystalkarat.com.


The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our website. 

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


Thank you for visiting our website.